At DIYWith US, we are dedicated to ensuring a smooth and efficient shipping experience for all our customers. Below, you’ll find key details about our shipping procedures, including processing times, shipping methods, costs, and more.
Order Processing
- Processing Time: Orders are processed within 1-2 business days after they are placed. Orders submitted on weekends or holidays will be handled on the next business day.
- Confirmation: You will receive an order confirmation email containing your order number and a summary of your purchase once your order has been successfully placed.
Shipping Options and Delivery Times
We provide multiple shipping options to accommodate your needs:
- Standard Shipping: Free delivery across the USA, typically arriving within 4-7 business days.
- Expedited Shipping: For faster delivery, choose our expedited shipping option, which usually takes 2-3 business days. Additional charges apply.
- Overnight Shipping: For urgent orders, overnight shipping is available at an extra cost, with next-day delivery.
Shipping Costs
- Free Standard Shipping: We offer complimentary standard shipping for all orders within the USA.
- Paid Expedited and Overnight Shipping: The cost for expedited and overnight shipping will be calculated during checkout based on your destination and the weight of your items.
Order Tracking
Once your order has been shipped, you’ll receive a shipping confirmation email with a tracking number. This allows you to monitor your shipment’s progress on the carrier’s website. If you encounter any issues with tracking, please contact our customer service team at [email protected] for assistance.
Shipping Destinations
- United States: We ship to all 50 states, including Alaska and Hawaii. Please note that delivery to Alaska and Hawaii may take slightly longer.
- International Shipping: Currently, we do not offer international shipping, but we are working on expanding our services to international customers soon.
Address Accuracy
To ensure timely delivery, please provide complete and accurate shipping information when placing your order, including your full address, apartment or suite number (if applicable), and a valid phone number. DIYWith US is not responsible for delivery delays or misdeliveries resulting from incorrect or incomplete address information.
Delivery Issues
- Lost or Stolen Packages: If your package is lost or stolen, please contact our customer service team right away. We will work with the carrier to resolve the issue and ensure you receive your order.
- Damaged Packages: If your order arrives damaged, retain all packaging materials and contact us within 48 hours of delivery. We will arrange a replacement or refund as quickly as possible.
Returns and Exchanges
We offer a 30-day free return policy on all products. If you are not completely satisfied with your purchase, you may return it within 30 days of delivery for a full refund or exchange. For more information, please refer to our Return Policy.
Contact Us
If you have any questions or concerns regarding our shipping policy, feel free to contact us:
- Email: [email protected], [email protected], [email protected]
- Phone: +1 610 428 2781
- Address: 12221 Airport Rd, Everett, WA 98204, USA
Thank you for choosing DIYWith US. We are committed to providing you with the best shopping experience and look forward to serving you.