At DIYWith US, we are committed to delivering high-quality products and exceptional customer service. To ensure your satisfaction, we offer a comprehensive warranty policy. Please review the details below.
Warranty Coverage
- Product Warranty: All products purchased from DIYWith US come with a manufacturer’s warranty. The duration and terms vary by product and manufacturer. Please refer to the specific product page or contact our customer service team for detailed warranty information.
- Warranty Period: The warranty period begins on the date of purchase and covers defects in materials and workmanship under normal use.
What is Covered
- Defects in Materials and Workmanship: Our warranty covers any defects in materials and workmanship that occur under normal use during the warranty period.
- Replacement or Repair: At our discretion, we will repair the defective product, replace it with an identical or comparable product, or provide a refund of the purchase price.
What is Not Covered
- Normal Wear and Tear: The warranty does not cover normal wear and tear, cosmetic damage, or damage caused by misuse, abuse, neglect, improper installation, or unauthorized modifications.
- Incidental or Consequential Damages: The warranty does not cover incidental or consequential damages, including, but not limited to, loss of use, loss of profits, or damage to other property.
- Commercial Use: Products used for commercial purposes are not covered under this warranty unless explicitly stated otherwise.
How to File a Warranty Claim
- Contact Customer Service: To initiate a warranty claim, contact our customer service team at [email protected] or call us at +1 610 428 2781. Provide your order number, a description of the issue, and any relevant photos or documentation.
- Return Authorization: Our customer service team will provide you with a Return Authorization (RA) number and detailed instructions on how to return the defective product.
- Return the Product: Securely pack the product, including all original packaging, accessories, and proof of purchase. Clearly write the RA number on the outside of the package. Ship the package using a trackable shipping method, and retain the tracking number until your warranty claim is fully processed.
Warranty Claim Processing
- Inspection: Once we receive the returned product, our team will inspect it to determine if the issue is covered under the warranty. This process typically takes 5-7 business days.
- Resolution: If the product is found to be defective and covered under the warranty, we will repair or replace the product, or provide a refund. If the issue is not covered, we will notify you and provide an explanation.
Shipping Costs
- Covered Products: For approved warranty claims, we will cover the cost of shipping the replacement or repaired product back to you.
- Non-Covered Products: If the product is not covered under the warranty, you will be responsible for all shipping costs associated with returning the product and having it shipped back to you.
Limitations and Exclusions
- Third-Party Products: Products sold by DIYWith US but manufactured by third parties may be subject to the manufacturer’s warranty. In such cases, we will assist you in contacting the manufacturer to process your warranty claim.
- Warranty Limitations: The warranty provided by DIYWith US is limited to the original purchaser and is non-transferable. The warranty is valid only in the country where the product was purchased.
Contact Us
If you have any questions or need assistance with your warranty claim, please contact us at:
- Email: [email protected], [email protected], [email protected]
- Phone: +1 610 428 2781
- Address: 12221 Airport Rd, Everett, WA 98204, USA
Thank you for choosing DIYWith US. We are committed to ensuring your satisfaction and providing you with reliable and high-quality products.